Warranty & Return

Novus Trimmer Warranty Policy

At Novus™, we are committed to providing products that are of high quality and durability. Our comprehensive warranty policy reflects this commitment to our customers who invest in the Novus™ Trimmer.
Below, you will find the details that govern the warranty for your Novus™ Trimmer, including the terms and conditions, and the procedure to make a warranty claim.


Section 1: Warranty Scope and Limitations

Comprehensive Warranty Coverage

We stand behind the craftsmanship and quality of the Novus™ Trimmer. If you are the original purchaser, we ensure that your trimmer is safeguarded against any defects in materials and workmanship for the duration of the applicable warranty period, contingent upon adherence to the following criteria:
  1. The product must be purchased exclusively from www.novusgroom.com.
  2. Displaying a proof of the purchase date is mandatory.
  3. Returning the product to Novus™ is required.
  4. The trimmer should have been used as instructed, for the intended purpose only.

In the event that a defect manifests within the stipulated Warranty Period and satisfies the aforementioned criteria, we hold the right to either repair or replace the malfunctioning product or part at our discretion.

 

Warranty Exclusions

The Novus warranty is designed to protect you against defects originating from manufacturing processes. However, it does not extend to:
  1. Issues arising from third-party alterations, repairs, or usage of non-original replacement parts or accessories.
  2. Damages stemming from accidents, including broken blades due to falls or other events where Novus™ is not at fault.
  3. Normal wear and tear over time.
  4. Any injury such as a cut or nick caused by the trimmer.

Furthermore, we may not be in a position to replace limited edition or discontinued items. In such cases, we will offer a replacement with a product of comparable value and features.

Note that product changes and design modifications might occur between your purchase and warranty claim, which may reflect in the repaired or replaced products.

Section 2: Claiming Your Warranty

Initiating a Warranty Claim

In the unfortunate event that you encounter a defect with your Novus™ Trimmer, you can initiate a warranty claim by contacting us at support@novusgroom.com.

Please provide the following details to expedite the process:

  1. Name of the product purchased.
  2. Order Number (if bought directly from Novusgroom.com).
  3. Proof of purchase date.
  4. Package status - whether opened or unopened.
  5. A description of the issue encountered.
Upon verification of the completeness and timeliness of your claim information, we will arrange for a collection of your product for further inspection. You will be notified via email about the receipt of your product and the progress of your request.

We aim to finalize your warranty claim and communicate our decision within 15 business days of product receipt.

Section 3: Legal Disclaimers

Limitation of Liability

We wish to underline that Novus™ will not be held liable for any incidental or consequential damages under any circumstances. This applies to various situations including, but not limited to, breach of warranty or contract, negligence, other torts, or under any strict liability theory.


We thank you for choosing Novus™, and we are here to assist you with any concerns you may have regarding your product’s warranty.